Support Center

Support Guide

Dear customer,
Thank you for chosing or ineresting Embest's products.
Embest can provide excellent customer service to ensure all users experience our product smoothly.
We shall give the effecient product technical support and after-sales service in many ways.
When you need assist to use our products or have inquiries, please contact us or try resolving it at hand, especial the frequancy question for new user by following entrance.
 
Find in CDROM - accompanied with product
  Most of Embest's product will delivery with a special CDROM together.
We collecte all the necessary material for both hardware and software devlopment into the CDROM.
These material include but not limited, such as product user's manual, schematic files (PDF format), component datasheet and Embest new release products.
Please go though these material when you are being a new user of Embest product, then you can resolve almost 80% problem when using product.
If lost the CDROM, please send us the buyer information to require a new one or download from somewhere.
Check Online FAQs - www.samicc.com/faq
  We also publish the value frequancy questions and answers to online webpage here: http://www.samicc.com/faq in irregular priod.
You can seach all the articles with keywords or part of your question sentence to find the answer here.
Leave Online Message- www.samicc.com
  You can visit our website to submit an online message to us, then we shall get your question very soon, and our technical engineer or relevant person will get back u in 24hours in workday. http://www.samicc.com/formguide/index.php?formid=2
Post on Bulletin - http://www.samicc.com/forum
  Embest also maitain a product forum to provide technical support or communication with Embest or other customer.
You can post a new airticle here about the questions or interesting inquiries about our products or serivce such as customizations service.
Send via E-mail - support.en@embedinfo.com
  When starting to use our products or have techincal question about our products, please send us an email. Our technical engineer or relevant colleague will reply back u in 24hour in workday.
For Techincal Support: Support.en@embedinfo.com
For Sales & Marketing: Sales.en@embedinfo.com
Ring in Workday - +86-755-25621715
  In our workday, from 8:30am to 5:30pm GMT+8.00, you can call our product line to request a technical support, sales or inquire Embest ODM/OEM service.
Telephone: +86-755-25621715
Fax: +86-755-25616057